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Former Member

Offline approval Inbound issue when click Approval link from Outlook2010

Hello!

we are using SRM 7.02, Outlook 2010 and the offline approval process.

The report /SAPSRM/OFFLINEAPPROVALSEND is copied into Z program used to send e-mails to the approvers.

And now we are implementing the Offline Inbound approval process , when they click Approval link from outlook 2010, It should call SAP Inbound Offline approval class and Ordered a cart. I did configuration in S050 to trigger to call Inbound offline approval class.

Issue is When I click on this Approval link from Outlook , it is generating an email with receipient address specified in the Outbound offline approval process and not calling SAP system. How to debug this? Even in Inbound offline class I have added do and endo loop with the bbp_debug table variable for debugging, but still it is not calling anything. When it is sending an email to SAP after click on Approval link, what content it has to have to trigger Inbound offline process.

I appreciate your response.

Thanks,

Monica

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    author's profile photo Former Member
    Former Member
    Posted on Aug 27, 2014 at 07:47 AM

    Hi Monica,

    Have you checked in transaction SOIN if the approval email was there? If the approval email is not there, you might want to check with your Basis team if the SMTP is configured correctly.

    What class are you using (configured in SO50)? There are two classes that you can use:

    1. /SAPSRM/CL_OFFLINEAPP_INBOUND for synchronous

    2. CL_BBP_SMTP_INBOUND_OFFAPP for asynchronous

    If you are using asynchronous processing, you need to schedule the program /SAPSRM/OFFLINEAPPROVALGET as a batchjob.

    The following thread might help.

    Hope this helps!

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    • Former Member Former Member

      Hi Monica,

      I think it is a long time that you would have faced this issue. I am also working on the Offline approval but for ECC SD requirement. I have done the SMTP configuration and implemented the EXIT class. Now I am also facing the similar issue which you had during the implementation. The approval or rejection mails is not reaching to the SAP system.

      Even as per your post I have tried to keep DO ENDDO in the exit class but still no luck. So if you can recall and let me what process you followed to see the mail in SOIN then it will be very helpful for me.

      Configuring SAP SMTP service

      Thanks for the info this.

      Thanks & Regards,

      Srinivas

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