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Popup box upon rejection is not coming in NWBC

All dear Gurus,

We have designed a custom Workflow for Travel. When manager rejects the rejects a popup will appear to justify the reason for rejection. When we do this via NWBC, the popup is not coming when we reject. it simply got rejected without justification. How can we solve it..?

Any have idea on this..?

Regards,

Namsheed

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  • Posted on Aug 26, 2014 at 04:05 PM

    Hi Namsheed,

    How is the popup designed in the workflow? Can you confirm if it is based on the settings available in the new SAP releases. We have an option to configure the Rejection / Approval reasons in the decison task itself when we specify the decision outcomes:

    If it is designed as above, you can try note: 1137323 (if applicable to your release).

    If the note does not helps and you have used the above way, it would be good to raise an OSS support ticket for this.

    Regards,

    Modak


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    • Former Member Former Member

      Hi Matin,

      Please raise a ticket to SAP for this. What SAP has replied to me is that "no customer has raised such a requirement and if more customers are requesting for the same, they will release some developments/notes or something. But nothing has happened as of now.

      And how we have solved the customers requirement is through some different way. It is not a right method and i don't recommend it. But if you have no option, you can go for it.

      First you need the help of a workflow consultant.

      Then assign copy of this role to the manager : SAP_BC_BMT_WFM_NWBC_END_USER

      The description of this role which you see in NWBC, you can change it to some Travel approval with rejection or something like that.

      In the workflow make the rejection reason is mandatory. Then open NWBC and open this Workitem inbox instead of normal workitem where you go to approve/reject.

      Here when you try to reject, you will get a pop up to write the reason. Now the problem, how you will send this reason to the employee.

      Here comes the role of workflow consultant. He needs to write some code and the reason for rejection will send to the employee finally.

      We have done like this even though this is not a correct approach.

      Raise a SAP ticket now itself with very high priority and update me what they are replying @ namsheedks@gmail.com.




      Hope this is helpful.



      Regards,

      Namsheed.

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