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Portal Issue: Internet Explorer cannot display the webpage

Hi Expert ,

we are facing issue with portal link, when we try to access the link it open bu gives errors as "Internet Explorer cannot display the webpage ".

Below are the details of error .

This problem can be caused by a variety of issues, including:

  • Internet connectivity has been lost.
  • The website is temporarily unavailable.
  • The Domain Name Server (DNS) is not reachable.
  • The Domain Name Server (DNS) does not have a listing for the website's domain.
  • There might be a typing error in the address.
  • If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

We are not able to find the issue , please guide how to fix this issue , I am new SAP NetWeaver.

Regards,

Sanjana

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4 Answers

  • Aug 22, 2014 at 09:32 AM

    Hi Sanjana,

    What exactly is the problem ?

    If you have network issues related to DNS ask you network team to look into this ?

    Can you access this page with IP address ?

    Try to access the page using http(s)://ipaddress:port/index.html

    If working then update your host file on your front-end machine.

    Are you using SSL ?

    If the problem is with JAVA stack when you can check default trace, application logs, dev_server0 and dev_dispatcher logs for more details.

    Regards,

    Divyanshu

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    Former Member
    Aug 22, 2014 at 09:37 AM

    Hi

    Please share following information.

    1. is the portal port (5 instance number 00) opened from your network Firewall


    2. Please maintain Hostname and IP in Host entries of your Machine.

    3. and also confirm you have implemented SSL (https).

    Please provide your Portal url . then i will help you better.

    Regards

    Dishant pathak.

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    • Former Member Sanjana Lingras

      Hi sanjana,

      you may please check any proxy servers in your systems. if there bypass the proxy in internet settings and also check the compatible setting in browser.

      thanks

      Balaji

  • Aug 25, 2014 at 01:30 PM

    Hi Sanjana,


    If you are trying to open some URL in the iview then it wont be opened inside the iview. You have to open it in new window.

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    Former Member
    Aug 26, 2014 at 09:26 AM

    hi,

    Have you checked if java is up and running properly ?

    What is the back-end server OS  and what version of netweaver is there?

    Amit.

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