Process Integration Errors - Business Partner Replicate Confirmation Out

558 Views

Hi,

Our C4C system is integrated (HCI) with our On-Prem system for our Accounts and Employees. SAP was our integrated but for awhile now we are getting Health Check Incidents created in regards to a Business Partner Replicate Confirmation Out issue. Reading through the incident info and going to Business Communication Monitoring page, we see multiple Technical Error messages that are Outgoing. Each one indicates it's an Internal Server Error that has a timeout inteval of 120 minutes. I know I can restart them but have a few questions that hopefully someone can answer

1. Why are they happening at a frequent rate?

2. Does this indicate that something is not configured in the system correctly?

3. Is my assumption that the issue lies in C4C since they are outgoing to our OnPrem system?

4. What can we do to make these confirmation messages go through without error.

I have attached a copy of the incident info and the payload from one of the errors.

Any help would be appreciated.

Thanks.

Jeff

Attachments

Timed Out Errors.txt.zip (2.7 kB)