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Business function : CRM_ITSM_COM Attachment logo not visible

Hello everyone,

We have activated business function CRM_ITSM_COM that allows some more control on attachment block assignement.

In the sap help page, Visibility of Attachments - Service Request Management - SAP Library it says that "A button with a paperclip icon in the work area toolbar indicates that attachments are assigned to a service request. Choose the icon to navigate directly to the attachments assignment block".

We do not have the paperclip icon showing on the search page of a service request, eventhough we have attachment in the service request.

Has anyone ever tried this business function? Is there a customizing point to modify ?

Thanks a lot for your help,

Regards,

Anaïs

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2 Answers

  • Best Answer
    Posted on Oct 07, 2014 at 02:15 PM

    Hello Anais,

    You need to add the authorization domain and scope in the below SPRO path

    SPRO>CRM>Transaction>Basic Setting>Define authorization scope. In the authorization domain you should add "ATTACHMENT and authorization handler class should be - CL_CRM_AUTH_SCOPE_STATIC_CHK.

    Then you can maintain the authorization scope values : 100: Internal, 200: External, 300: Confidential. This will be as per your business requirement.

    Additionally you have to maintain authorization object for Activity, Authorization Domain and Authorization Scope. Which is explained in the link which you have provided.

    Hope the reply was Helpful!

    Thanks!

    Neha

    Message was edited by: Neha Gupta

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  • Posted on Jul 21, 2016 at 08:37 AM

    Hello,

    do you know if this functionality only works for Service Requests or also for Opportunities?

    Best regards,

    Anne

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