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Send mail with body (content)

Dear SDNers,

Currently whenever status has been changed in my solman, message processor and requestro both are receving mails with an smartform as an attachment with blank body in mail. But I want add some custom test at the body of the mail. How can I do this. Here is the screen shot how what my system using classes and methods to send smartform.

Kindly guide me.

Regards,

Venkat

pastedImage_0.png (20.4 kB)
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3 Answers

  • Aug 17, 2014 at 04:40 PM

    Hi Venkat,

    Instead of attaching pdf you can mail its contents in mail body.

    Changes needs to be done in scot.

    Have a look at below linked document.

    Incident Management and Change Request Management: E-Mail functionality in SAP Solution Manager 7.1

    Regards,

    Divyanshu

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    Former Member
    Aug 18, 2014 at 08:55 AM

    Hi Venkat,

    I think you are using the SLFN smart forms for 7.1 version.

    for SMIN transaction type use the latest smart form AI_CRM_IM_SHORT_TEXT_LINK_FORM and copy it.Z* and use it( please check in the standard SMIN_STD action profile -> SMIN_STD_MAIL_PROCESSOR action definition).

    for changing the Smartforms details , goto t.code (smartforms) enter the forms name and edit it.

    Rg,

    Karthik

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  • Aug 18, 2014 at 10:18 AM

    Hi Venkat

    Please check the below blog to understand how email action works....

    Sending E-Mail from Support Message

    basically SAP provides different smartforms for different purpose, some contains direct link to the ticket but some smartforms contains the long description entered in the ticket

    Therefore, you need to use the correct smartform with corresponding classes/methods etc to re-use for ur requirement

    Hope this helps

    Thanks

    Prakhar

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