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Anyone using the Unified Inbox in a Production Environment yet?


I am currently assessing the different SAP Workflow Inbox options, with the Unified Inbox being the first choice.

With it being so new, it still seems to be a bit of a "Work in progress" from SAP's side.

With the BSP application (/IWPGW/TGW_UNIF_INBOX) and Gateway service (/IWPGW/TASKPROCESSING version 2) still evolving in the latest Support Packs and the UI5 Inbox API still being expanded with each release.

Not to mention the fact that the Inbox API has a very clear warning "Experimental API:Since version 1.5.2. API is not yet finished and might change completely" in the API Reference Documentation.

Just wondering if there are any SAP customers out there who are using it in a Production Environment yet?

If so I would really love to get some feedback regarding the following points:

  • Performance
  • Stability
  • Functionality

Or any other feedback will be appreciated.




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2 Answers

  • Posted on Nov 04, 2014 at 12:47 PM

    Hi folks and thanks Brad... just wanted to add that if you are looking to implement the Unified Inbox please make sure you are on the latest version to get the latest features such as attachment support for SAP Business Workflow. Also we will be running a webex session on the Unified Inbox on Fiori very soon and we'll post details on SCN as soon as we have a confirmed date.



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    • Hi Jocelyn,

      Yes I did see INT201 and Vikrant gave us a sneak peek before that.

      I really hope the Fiori version of the Unified Inbox is in addition to the current one and not a replacement. 😊



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    Posted on Oct 29, 2014 at 08:24 AM

    Dear Brad,

    Did you manage to implement the Unified inbox in your system. There is no clear direction on this.

    Do we need SAP Mobile platform to bring this unified inbox in Mobile?

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    • Hi Imran,

      We are in the process of implementing it.

      No, you do not need SAP Mobile Platform, only SAP Netweaver Gateway and the IW_PGW Process Gateway component installed.

      The Unified Inbox is not designed for use via mobile (although it would work through a tablet), for this you probably want to look at Fiori Approve Requests which uses the same backend service. For this you will also need SAP Netweaver Gateway and IW_PGW( Process Gateway) component. You still wont need SAP Mobile Platform for Fiori Approve Requests.

      Hope that helps.