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Error with SAP B1 browser service

Jan 23, 2017 at 07:28 PM


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Hi everybody. Hope you´re having a great day,I´ve been researching and asking for help for like 2 weeks now. I can´t access to SAP B1 from my web browser with my external IP. I can access within my network via https://servername:8100/dispatcher and I can even access outside with that direction if I change my 'hosts' file. Also I can access to the SLD within my network and even outside my network with my external IP https://187.x.x.x:30010/ControlCenter.

But when I tried to access to the dispatcher with https://187.x.x.x:443/dispatcher, this error appears:

I don´t know what to do anymore, I attach the log files in case someone need them.

Thanks and Regards!

Apache logs

error.jpg (129.0 kB)
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4 Answers

Anderson Jesus Jan 24, 2017 at 11:10 PM

Someone? :/

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Gaurav Bali Jan 25, 2017 at 04:42 AM

Hi Anderson

To set up B1 Browser you don't need to change the host file. Since you are able to access browser on local network you just need proper mapping with external IP in Control Center. Follow below steps.

1) Open Control Center > External Address Mapping.

2) Register URL for your SLD using https://<External IP>:Port.

3) Register URL for your Browser Access using https://<External IP>:Port/dispatcher.

4) Restart Browser access services. Wait 5 minutes and then try using external IP.

You need to ensure that the ports you are using are allowed through firewall. The External IP is mapped to Internal IP of your server in Router. Incase your server has 2 IP make sure that the IP mapped to External IP is responding by altering between them.

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Hi Gaurav, I tried what you said but it doesn´t work. I have proper mapping, I had my System Landscape Directory with the direction https://<External IP>:30010/ and I can access to the SLD control center from outside.

And I have my browser service like this https://<External IP>:443/ also tried with https://<External IP>:443/dispatcher/ and didn´t work anyway. Still got the apache/tomcat error like the image above.

I have port forward on my router (forti) too.

Another idea? I run out of ideas.

Thanks anyway.

Peter Hartwich
Jan 26, 2017 at 09:33 AM

Hi Anderson, did you contact SAP Support?

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Hi Peter, I raised a ticket with my SAP Supplier but the support guy couldn't help me. Or what do you mean with SAP support?


Hi Anderson,

In ignorance of your support/maintenance contracts or location, but your SAP Supplier should give you a problem resolution.

Typically SAP Business One partners have the obligation to deliver level1 & level2 support. In case the partner cannot find a solution or it's about a product issue the partner contacts level3 support on SAP side. These incidents are then getting cleared on level of our global support centers, or even on develeopment level. All this assures that the customer will get problem resolution/clarification.

Best, Peter
Mike Taylor Apr 10, 2017 at 10:11 PM

You can check out my installation video here:

My SSL installation video here:

Good luck!


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