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Aug 05, 2014 at 11:58 AM

Workflow error in ChaRM using Group Approval

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Hi,

I am using the Group Approval in ChaRM's requests for change transactions, as explained in detail in @Michael Vollmer blogpostNew ChaRM Feature with SP 10: Enhanced Approval Procedure Functions

I am also using the workflow crm_rfc_aprv (WS17100016), which sends out workflow tasks during the approval procedure.

Since I have assigned organizational units to my approval procedure, I always receive an e-mail from the Workflow User with title "Workflow 12345 set to status ERROR" for every ticket.

This is because somewhere in the code behind the workflow, a user is searched based on the business partner in the approval step. But an Organizational Unit is never linked to a user, you cannot assign the BP Role "employee" to an organizational unit.

It would be nice if the workflow could send workflow tasks to all the users assigned in the organizational model to the organizational unit. But currently, I am most concerned with getting rid of the workflow error e-mails. I really don't want to get an e-mail for each and every ticket.

Does anyone know if there is a way to solve this? Maybe some way to link an organizational unit to a (dummy) user anyway?