Unable to start Agentry TestEnvironment (ATE) and WPFClient

[Former Member]

Hi,

I am trying to test my SAP SMP 3.0 installation with the latest Agentry Test Environment (ATE). I have installed the latest SMP SDK (3.0 SP04) which includes ATE 7.0.3.605. I am using a Windows Server 2008 64bit system with Microsoft .NET Framework 4.5.1.

After starting the application the following error is displayed:

Translation: Application Error: The application has failed to start correctly. Click "OK" to close the application.

The windows application error log show the following information related to this error:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-08-01T13:58:29.000000000Z" />

<EventRecordID>5294</EventRecordID>

<Channel>Application</Channel>

<Computer>{FQDN}</Computer>

<Security />

</System>

- <EventData>

<Data>AgentryClient.exe</Data>

<Data>7.0.3.605</Data>

<Data>537f69c8</Data>

<Data>KERNELBASE.dll</Data>

<Data>6.1.7601.18409</Data>

<Data>53159a86</Data>

<Data>e0434352</Data>

<Data>0000c42d</Data>

<Data>1cac</Data>

<Data>01cfad90abd4fd50</Data>

<Data>D:\Agentry\WPFClient-7.0.3\AgentryClient.exe</Data>

<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>

<Data>ea4048c5-1983-11e4-ae76-85c15e00cdc9</Data>

</EventData>

</Event>

I also tried to start the latest WPFClient 7.0.3.605 on this machine without success:

Translation:  Agentry Client has stopped working; Windows can search online for a solution to the problem and try to restart the program.

The related windows application error:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name=".NET Runtime" />

<EventID Qualifiers="0">1026</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-08-01T13:58:28.000000000Z" />

<EventRecordID>5293</EventRecordID>

<Channel>Application</Channel>

<Computer>{FQDN}</Computer>

<Security />

</System>

- <EventData>

<Data>Anwendung: AgentryClient.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund eines Ausnahmefehlers beendet. Ausnahmeinformationen: System.IO.FileNotFoundException Stapel: bei AgentryClientDotNET.App.OnStartup(System.Windows.StartupEventArgs) bei System.Windows.Application.<.ctor>b__1(System.Object) bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) bei MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) bei System.Windows.Threading.DispatcherOperation.InvokeImpl() bei System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object) bei System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) bei System.Windows.Threading.DispatcherOperation.Invoke() bei System.Windows.Threading.Dispatcher.ProcessQueue() bei System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) bei MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) bei MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) bei MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) bei System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) bei MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) bei MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) bei System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) bei System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame) bei System.Windows.Threading.Dispatcher.Run() bei System.Windows.Application.RunDispatcher(System.Object) bei System.Windows.Application.RunInternal(System.Windows.Window) bei System.Windows.Application.Run(System.Windows.Window) bei AgentryClientDotNET.App.Main()</Data>

</EventData>

</Event>

I also tried to run both the ATE and the WPF Client on a similar system (Windows 2008, .Net Framework 4.5.1, etc.) which doesn't make any problem.

Does anyone has an idea or even know how to solve this issue?

Best Regards,

Daniel

[Former Member · Accepted solution]

Please check to see if you have the MS C++ runtime Libaries x86 2010 and 2012 versions.

[Former Member · Accepted solution]

Hi Stephen,

this information has actually solved the problem.

One of the libs was missing... I had the folling libraries installed:

• MS Visual C++ 2010 x64 Redistributable
• MS Visual C++ 2012 x86 Redistributable
• MS Visual C++ 2012 x64 Redistributable

As it turns out the x86 from 2010 was missing. Since I've installed that one I am able to run ATE and WPFClient. Thanks a lot!

Regards,

Daniel