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Former Member

Unable to login into my fresh install of BO 4.0 edge edition???

I am unable to login into my fresh install of BO 4.0 edge edition?

I have installed the trial version of my Business objects 4.0 BI edge edition. I have been trying to get this working for last 2 weeks. I am still unsuccesfull. I have setup ODBC connection to my Microsoft SQL express server.

I keep getting error message.

"Account information not recognized: Could not reach CMS . The CMS on machine was stopped due to a critical error. (FWM 20031) "

Any help is greatly appreciated.

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5 Answers

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    Former Member
    Aug 01, 2014 at 09:38 AM

    Hi John,

    Couple of things...

    1. Make sure you supply port number along with System name while logging into CMC.

    2. Do you see cms.exe running in the Windows Task Manager on the server?

    3. Check Windows Event Viewer if there is any port communication issues.

    Regards,

    Mahesh

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    • Former Member Former Member

      I checked the task manager. cms.exe is not running in task manager.

      Also, I did see the sia service running.

      what step can I take next?

      thanks for the help.

  • Aug 01, 2014 at 02:23 PM

    Hi John,

    Also, make sure that your host file entries look good.

    You should have your loopback address and your domain name with IP address (separated with tab).

    e.g

    127.0.0.1 localhost

    10.x.x.x mydomainnamefqdn.com hostname

    Regards,

    Onkar

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    • Former Member

      here is my drivers/etc/hosts file,

      # Copyright (c) 1993-2006 Microsoft Corp.

      #

      # This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

      #

      # This file contains the mappings of IP addresses to host names. Each

      # entry should be kept on an individual line. The IP address should

      # be placed in the first column followed by the corresponding host name.

      # The IP address and the host name should be separated by at least one

      # space.

      #

      # Additionally, comments (such as these) may be inserted on individual

      # lines or following the machine name denoted by a '#' symbol.

      #

      # For example:

      #

      # 102.54.94.97 rhino.acme.com # source server

      # 38.25.63.10 x.acme.com # x client host

      127.0.0.1 localhost

      ::1 localhost

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    Former Member
    Aug 01, 2014 at 08:27 PM

    John,

    If you go to the CCM, you can log into the SIA and see all the servers inside running and enable?

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    Former Member
    Aug 03, 2014 at 10:30 AM

    Hi John ,

    You need to check couple of things here .

    1. Can you connect to CMS database using DNS created for CMS database .

    2. If you can login , then please check whether BO repository tables are created or not. If installation is proper then you should be able to see around 7 tables.

    Seeing the event log that you have posted , it seems BO is not able t connect to CMS database .

    Make sure CMS database is 64 bit database server and you have created DNS for 64 bit ODBC only.

    Kindly note SIA is runnning does not mean all BO services are up and runnning.

    Please let me know your observations.

    Regards

    Jeevan

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    Former Member
    Aug 06, 2014 at 06:52 AM

    Anyone, know what steps I can take to create my own Reports. and start creating my own Universe???? SQL statements. Like the boxes and connect with Inner Join queries?????

    any help is appreciated.

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    • Former Member Andreas J.A. Schneider

      Thanks for the post and the links. extremely helpful. Do you know where can I download Information Design Tool? Is there a trial version? or licensed only?