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Former Member
Jul 31, 2014 at 06:56 PM

CSS Ready/Not Ready is not displayed on CIC web client

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Hi,

Currently we are in CRM 5.2. Implementing CTI integration with third party vendor.

I have done required config as per -- /people/stephen.johannes/blog/2008/05/21/crm-contact-center-simulator-setup.

Issue : When I log into CIC Ready/Not ready is NOT displayed ( We dont have the integration yet with third party system for telephony, intent here is to test CSS simulation)

In ICI trace I see following error

Exception CX_BCB_EXCEPTION

Exception text

Message class 0

message number 7

message (ICI Error occurred in method CL_BCB_SYSTEM->GET_WORKCENTER_CAPABILITY)

Appreciate any pointers on resolving the issue.

Thanks