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Former Member

Logon Help: Could not connect to IDM server

Hi Experts,

I am working with IdM 7.2 SP08.

I followed this procedure to install the sap logon help. This message error is

All the prerequirements are OK: SSL, HTTPS, my computer (Windows 7 Pro 64) is connected to domain, etc.

I import the logonHelp.adm and enaled the server and the port.

Questions and answers are OK and the user "AdminUser" can modify his password via the web url ...idm/pwdreset.

In my compter Win 7 if I run regedit:


I cannot find IDM entries(IdmServerHost and IdmServerPort)..? I tried to add them manually but no success


After importing the logonHelp.adm in Group Policy Management should I modify the content of logonHelp.adm file also?

In the trace.xml: I can read: the retrieving of the sequrity questions for the user "AdminUser" returned empty response or the execution on one of the methods CwinHttpHelper::SendRequest or CLowCommon::ConvertAsciiToUnicode returned error.

Can you please help? any missing step?



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1 Answer

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    Former Member
    Jul 31, 2014 at 12:15 PM

    Hello Nina,

    I see that actually both your questions could be answered with almost the answer 😊

    In order to have the template in the Group Policy you should import this one (the file comes with the installation, I think) - IdM Logon Help Administrative template.

    What I have done was:

    1. Run gpedit.msc in Start Menu

    2. Go to Local Computer Policy –> Computer Configuration –> right click on Administrative Templates

    –> choose Add/Remove Templates… –> add LogonHelp.adm

    3. Go to Local Computer Policy –> Computer Configuration –> Administrative Templates –> Classic Administrative Templates (ADM) –> SAP AG –> IdM Logon Help

    4. Then modify here the IDM Server Settings

    (actually this is the place used from the Logon help component to read the settings and to know to what IdM Server to the requests)

    And as for question 2 - no, you do not need to modify the file logonHelp.adm.

    I hope this helps.

    Kind regards,


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