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Former Member
Jul 30, 2014 at 09:58 PM

Sales Order Statuses not flowing from ERP into C4C via HCI


Dear Experts,

We have integrated SAP C4C with ERP via HCI. We have created a followup ‘Sales Order’ from an opportunity in C4C.

On creating the followup sales order this gets created in SAP ERP perfectly & we get back the sales order/inquiry number in C4C,but we do not get any status,eg : creation dates,overall status etc (under SALES DOCUMENT tab under opportunity in C4C) just comes back with the sales order number & the inquiry number.. thats it.

1) We have already configured the 'Communication Arrangements ' in C4C, with this scenario as below & are working :

Opportunity with followup business Transaction in External System ------ >(Outbound from C4C) -->Create Followup Business Transaction doc from Oppt.

(Inbound to C4C) -->Update opportunity from followup business transaction document.

Do we need any other communication arrangement to bring back the status ?

2) In HCI we have configured the following iflows & they are working :

COD to ERP Opportunity followup Replicate

ERP to Cod Opportunity Replicate

Do we need any other iflows to bring back the status ? eg : ''Sales document query in ERP "

Please let me know if anyone have any working scenario of Creating a Sales Order in ERP from an Opportunity in C4C via HCI working with the ''STATUS values'' present like creation date,overall status etc, in the Sales Document tab under any Opportunity . Thanks in advance.