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Former Member
Jul 30, 2014 at 02:37 PM

Agent Assignment Doesn't work For Some Users


Hi all,

In OOCU_RESP there are four agents in a responsibility. But only one (say A) of the four gets tasks in Inbox. The other three (say B, C, D) get nothing.

I removed A from the responsibility and B, C, D still get nothing. In SWIA the log shows no agent assigned. But in SWI2_DIAG there is no error info.

In OOCU_RESP, Simulate rule resolution, i can get all 4 agents assigned.

I feel like there is something wrong with B, C, D's SAP account settings. But I have no clue what it can be. Advise please!