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Former Member

ARM / ARQ: Escalate to another path

Dear all.

Just a simple question. At MSMP functionality and more specific into the 5 stage "MaintainPath", is it possible to scalate the Request to another path?

Currently i only have this possibilities Escalate to Specified Agent, Use Defautls, Skip to next stage, No escalation. So the request seems that will be always at the same path.

Regards and thank you.

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1 Answer

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    Former Member
    Jul 30, 2014 at 06:31 AM

    Hi all.

    Any idea?

    Regards and thank you.

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    • Former Member

      Hi Sara,

      For escalating from a specific stage, those options are pretty much it.

      The only way to determine a different path is to implement a Routing rule within the stage, but then this would mean the routing rule will be considered during a normal approval and a escalation approval.

      Like I mentioned in another thread earlier, would you consider the use of the "Return to" option? You can select the path and stage to redirect the request to as the approver or as the WF admin. This may require additional effort by the actual end users, but it could be a viable solution.

      Would love to hear your thoughts.