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ZMIN (Incident) - Cannot view Search Results..what am I missing?

Hi all

Ok, I have two users in Solution Manager 7.1 (let's call them User A and User B).

They both have identical security roles/profiles including SAP_ALL and SAP_NEW (for testing purposes).

User A logs onto CRM Web Client and performs a search on ALL ZMIN (Incidents) created:

As you can see, User A can see all the incidents.

Now User B logs on and performs the exact same search:

They cannot see any search results.

What am I missing??? Security is identical and they both have SAP_ALL and SAP_NEW. Why can't User B see this.....!!!



many_incidents.JPG (90.9 kB)
0 incidents.JPG (64.9 kB)
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1 Answer

  • Best Answer
    Jul 29, 2014 at 06:28 AM

    Ok this is very weird.

    I have copied User B (the one that doesn't work) to User User B and C are EXACTLY the same.

    It works for User C!!!

    So I assumed it was just a caching issue or something. I then deleted User B. I then copied User C to a new user (called User B again). Once again, User B doesn't work.

    WHAT THE????

    Has anyone come across anything like this?

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