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Former Member

Link repair order to equipment

Dear Gurus,

My client has a scenario where he should do some inhouse repair for warrantial equipments.

I would like to be able to create repair order linked to equipment master (to be able to execute the warranty check function) but

I do not know how to add this option to the repair orders.

Can you please give your advice or a workaround?

Thanks in advance!!

Silvia R.

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3 Answers

  • Posted on Jul 27, 2014 at 01:45 AM

    Hello Silvia,

    Please provide this information.

    1. What is your Repair Order type?
    2. Is it PP Order or PM Order?
    3. If it is a PM Order is it a Refurbishment Order?
    4. If it is a Refurbishment Order whether using Material Serial Numbers?

    Also give the screen-shot of screen which you are referring to as an Order.


    Jogeswara Rao K

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  • Posted on Jul 27, 2014 at 05:42 AM

    Hi Silva,

    To execute In house Repair process, you have to initiate through service notification

    In the service Notification, enter the Material + serial number which will automatically determine Equipment ( provided if you have already created Equipment with material and serial number)

    now create Repair order using Action box and repair order can be maintained with serial number in VA02
    ---> click on line item-->Extras--Technical objects and assign serial number, in this way you are linking Equipment to Repair order

    thanks

    santosh

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  • Posted on Jul 28, 2014 at 06:18 AM

    Silvia R.

    Is this part of the Customer Service Return & Repair process?

    PeteA

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