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Former Member

Installation issue - using a remote server without using remote desktop or citrix

Hello Experts..


We have a client who wants to install SAP Client (SAP 9 PL 11) in their local machines, but connecting to a remote server. They want to avoid connecting through Remote Desktop or Citrix.They already installed SAP clients in local pc's and when they select the server, they already configured it to a server located overseas. We succed on achieve the connection, but the performance is really poor (sometimes it takes about 2 minutes to open a simple menu in SAP).

We ran internet speed tests in the client's office and in the server, and both results were more than satisfactory. But we couldn't come up with a reason for this enviroment works properly..


The question is... Is this kind of enviroment supported by SAP?? Do you know about any alternative to connect from the local PC to a remote server without using remote desktop or citrix??



Thanks in advance...

Raúl Fragueiro

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jul 25, 2014 at 12:21 AM

    Hi,

    I assumed you are using VPN connection right?

    In your scenario that is normal since the GUI of SAP B1 is not built for type of connection compare

    to SAP ERP GUI.

    The only SAP supported type of remote connection is either Terminal Server or Citrix.

    In our own scenario we are using Terminal Server and we are very satisfied. We have used

    this between to different cities. This is also prevents data corruption cause by intermittent

    internet connection.

    Hoping you will be convinced of using Terminal Server or Citrix.

    By the way, a quick question, why are you hesitant to use RDC or Citrix?

    For overview, if your remote requirement is just simple and basic you may use Terminal Server.

    The implementation of this is very fast and simple also, what you need is only a license.

    If complex and advance features connection requirement connection use Citrix.

    For better understanding you may search from the site for the difference of the two.

    Thanks.

    Regards,

    Clint

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 25, 2014 at 01:36 AM

    What Clint has said is correct, you have to use Citrix or Terminal Server (RDP) this also recommended by SAP. if you dont then you would run into problem later related to Performance & User dissatisfaction.

    Cheers

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 25, 2014 at 08:02 PM

    Hello..

    First of all, thanks both for the replies

    The client has their reasons to prefer not to connect through RDC or Citrix, I'm trying to convince them otherwise.

    As far as I know, there is no official statement of SAP saying that kind of enviroment is not supported. SAP recommends other kinds of connection, but I really couldn't find a note or samething like that to show the client that the way he wants to connect is not supported.

    Regards

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    • Former Member

      Hi, I think it is only a performance issue.. if you have High Bandwidth Network enough to support sap b1 operation then it shouldn't be problem (Theoretically ). am not aware of formula to calculate how much bandwidth tunnel needed.

      in my past experience we had a dedicated tunnel of 6 MB between Mumbai & Delhi offices (For B1 & File Storage Services(Minimum used)) but still couldn't support SAP B1's smooth performance & had to switch to Terminal Services

      Cheers

      Message was edited by: sandy M

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