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Former Member
Jul 24, 2014 at 12:01 PM

IT Service Desk Messages created but not coming to the team in Solman 7.1 Sp10

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Hi Team,

I've installed Solman 7.1 with SP10 version and I need to implement service desk functionality.

I followed "Service Desk Implementation Guide PART I" document from the below link

http://wiki.scn.sap.com/wiki/display/SM/Service+Desk

Corresponding link of Service Desk Implementation Guide PART I is

http://scn.sap.com/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-I

I have followed the steps and now able to create incident from my ECC development system which is reflecting in solman.

But I'm having issue that the created incident in ECC is not getting assigned to the person/team in solman.

Also not I'm confused that whether I'm using the right doc or is there any updated doc specific for solman 7.1 sp10.

Please provide your valuable inputs and suggestions.

Thanks and regards,

Nikhil