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Former Member

IT Service Desk Messages created but not coming to the team in Solman 7.1 Sp10

Hi Team,

I've installed Solman 7.1 with SP10 version and I need to implement service desk functionality.

I followed "Service Desk Implementation Guide PART I" document from the below link

http://wiki.scn.sap.com/wiki/display/SM/Service+Desk

Corresponding link of Service Desk Implementation Guide PART I is

http://scn.sap.com/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-I

I have followed the steps and now able to create incident from my ECC development system which is reflecting in solman.

But I'm having issue that the created incident in ECC is not getting assigned to the person/team in solman.

Also not I'm confused that whether I'm using the right doc or is there any updated doc specific for solman 7.1 sp10.

Please provide your valuable inputs and suggestions.

Thanks and regards,

Nikhil

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2 Answers

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    Former Member
    Jul 24, 2014 at 12:27 PM

    Dear Nikhil,

    in this document in 4 row you can read:

    "Implement the Service Desk scenario in solution Manager 4.0 (SPS13)."

    I think you should use TA SOLMAN_SETUP and check IT Service Management scenario.

    With best regards,

    Alexander

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    Former Member
    Jul 29, 2014 at 12:37 PM

    Hello Friends,

    I'm stuck up with the Service Desk configuration in the very first step.

    I've been to solman_setup -> IT Service Management -> Step 2.1

    Here I could find steps like copy transaction type, Define copy control etc.

    Could you help me or guide to perform this steps. Should I manually copy them from SPRO or any other options. Couldn't find exact steps yet.

    Really appreciate the help

    Thanks and Regards,

    Nikhil

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    • Former Member Former Member

      Dear Nikhil,

      I recommend you to use guided procedure:

      SPRO->SAP Solution Manager->Capabilities->IT Service Management->Guided Procedure

      or

      SOLMAN_SETUP->IT Service Management (preferrable)

      If you will use it you can find here mini helps on each step of configuration.

      With best regard,

      Alexander