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Igswd.exe stopped.

Dear Gurus,

As screen shot maintained below, igswd.exe is stopped, but system is available. What could be the problem ?

Here is sapstart.log =

SAP-R/3-Startup Program

Starting at 2014/07/22 16:20:45

Startup Profile: "\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\START_DVEBMGS00_HMF-SAP-CRM"

Starting Programs

(3284) Execute: D:\usr\sap\HCP\SYS\exe\uc\NTAMD64\sapcpe.EXE pf=\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\HCP_DVEBMGS00_HMF-SAP-CRM

(3320) Execute: D:\usr\sap\HCP\SYS\exe\uc\NTAMD64\sapcpe.EXE pf=\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\HCP_DVEBMGS00_HMF-SAP-CRM copy_links target:D:\usr\sap\HCP\DVEBMGS00\exe list:D:\usr\sap\HCP\SYS\global\syb\NTAMD64\cpe_sybjdbc.lst source:D:\usr\sap\HCP\SYS\global\syb\NTAMD64

(3356) Execute: D:\usr\sap\HCP\SYS\exe\uc\NTAMD64\sapcpe.EXE pf=\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\HCP_DVEBMGS00_HMF-SAP-CRM copy_links target:D:\usr\sap\HCP\DVEBMGS00\exe list:D:\usr\sap\HCP\SYS\global\syb\NTAMD64\cpe_sybodbc.lst source:D:\usr\sap\HCP\SYS\global\syb\NTAMD64\sybodbc

(3400) Execute: D:\usr\sap\HCP\SYS\exe\uc\NTAMD64\strdbs.cmd HCP

(4060) CreateProcess: D:\usr\sap\HCP\DVEBMGS00\exe\msg_server.EXE pf=\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\HCP_DVEBMGS00_HMF-SAP-CRM

(4084) CreateProcess: D:\usr\sap\HCP\DVEBMGS00\exe\disp+work.EXE pf=\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\HCP_DVEBMGS00_HMF-SAP-CRM

(1836) CreateProcess: D:\usr\sap\HCP\DVEBMGS00\exe\igswd.EXE -mode=profile pf=\\HMF-SAP-CRM\sapmnt\HCP\SYS\profile\HCP_DVEBMGS00_HMF-SAP-CRM

igs.png (19.8 kB)
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9 Answers

  • avatar image
    Former Member
    Jul 23, 2014 at 12:35 PM

    Dear Kemal,

    Can you paste the logs from /usr/sap/<SID>/<instance name e.g DVEBMGSXX>/igs/log

    With Regards

    Ashutosh

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  • Jul 23, 2014 at 09:33 AM

    Hi Kemal,

    Please share igwd logs from the work directory.

    Regards,

    Deepak Kori

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  • Jul 23, 2014 at 09:48 AM

    There should IGS logs in the <Drive>:\usr\sap\HCP\DVEBMGS00\igs\log directory.

    You may supply them or analyze them.

    Start with this SAP note 514841 - Troubleshooting when a problem occurs with the IGS

    RB

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  • Jul 23, 2014 at 10:51 AM

    by the way there is RFC error like this


    rfc.png (20.8 kB)
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  • avatar image
    Former Member
    Jul 23, 2014 at 11:00 AM

    Hi Kemal,

    See this note is usefully

    454042 - IGS: Installing and Configuring the IGS

    Regards,

    Visu

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  • Jul 23, 2014 at 11:25 AM

    Which version should i download, there is no information about it ?

    EHP3 FOR SAP CRM 7.0

    Kernel : 740

    Sup.Pacg: 51

    Sap IGS 7.20 or Sap IGS 7.20 EXT ?

    and what now ?


    111.png (3.8 kB)
    2222.png (46.1 kB)
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  • Jul 23, 2014 at 12:27 PM

    By the way we have already upgraded CRM with kernel.

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  • Jul 23, 2014 at 03:30 PM

    Hi Kemal,

    Enable IGS trace using - igs/trace_logging = <truncate>, <size>, <time> in your instance profile.

    Refer - 1516577 - IGS trace logging and truncation

    Share your instance profile.

    From which release and to which release have your performed the update ?

    Increase the reconnection time as perĀ  844669 - Profile parameter of IGS as of Version 7.x.

    Also adjust other parameter.

    Add IGS.HCP program ID in your instance profile.

    Refer: 454042 - IGS: Installing and Configuring the IGS

    and Ince all done test with report GRAPHICS_IGS_ADMIN in se38.

    The logs which you have shown are obsolete.... in log directory

    Regards,

    Divyanshu

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  • Jul 25, 2014 at 07:23 AM

    After start igswd.exe -dir = D:\usr\sap\HCP\DVEBMGS00\exe -mode=all -sysname=HCP -sysno=00

    Here is start profile

    ------------------------------------------

    # Start internet graphics server

    #-----------------------------------------------------------------------

    _IG = $(DIR_EXECUTABLE)\igswd$(FT_EXE)

    # Start IGS

    #Start_Program_10 = local $(_IG) -mode=profile pf=$(_PF)

    # Start IGS

    Start_Program_11 = local $(DIR_EXECUTABLE)$(DIR_SEP)igswd$(FT_EXE) -mode=profile pf=$(DIR_PROFILE)$(DIR_SEP)HCP_DVEBMGS00_HMF-SAP-CRM

    SETENV_01 = SECUDIR=$(DIR_INSTANCE)/sec

    # SYB change for release 740

    _CPE = copy_links target:$(DIR_EXECUTABLE)

    _SYBLST = $(DIR_GLOBAL)$(DIR_SEP)syb$(DIR_SEP)NTAMD64

    _DIRODBC = $(DIR_GLOBAL)$(DIR_SEP)syb$(DIR_SEP)NTAMD64$(DIR_SEP)sybodbc

    _CPJDBC = list:$(_SYBLST)$(DIR_SEP)cpe_sybjdbc.lst source:$(_SYBLST)

    _CPODBC = list:$(_SYBLST)$(DIR_SEP)cpe_sybodbc.lst source:$(_DIRODBC)

    _PFL = $(DIR_PROFILE)$(DIR_SEP)HCP_DVEBMGS00_HMF-SAP-CRM

    -----------------------------------------------------

    Here is mug (it is old a bit)

    -------------------------------------------------------

    Sat Nov 16 01:20:45 2013

    [Multiplexer::UnregisterPortwatcher]

    [Multiplexer::RegisterPortwatcher] Portwatcher HMF-SAP-CRM:40002 (version: 7200.0.3.0)registered

    [Multiplexer::UnregisterPortwatcher]

    [Multiplexer::RegisterPortwatcher] Portwatcher HMF-SAP-CRM:40001 (version: 7200.0.3.0)registered

    Sat Nov 16 01:20:50 2013

    [EventhandlerMux::HandleRegisterInterpreter] Interpreter (BWGIS, 7200.0.3.9, SAPPH20)@HMF-SAP-CRM:40001 connected

    [EventhandlerMux::HandleRegisterInterpreter] Interpreter (CHART, 7200.0.3.0701, SAPGFW)@HMF-SAP-CRM:40001 connected

    [EventhandlerMux::HandleRegisterInterpreter] Interpreter (IMGCONV, 7200.0.3.0, SAPPH10)@HMF-SAP-CRM:40001 connected

    [EventhandlerMux::HandleRegisterInterpreter] Interpreter (RSPOCONNECTOR, 7200.0.3.1, SAPPRNT)@HMF-SAP-CRM:40001 connected

    [EventhandlerMux::HandleRegisterInterpreter] Interpreter (XMLCHART, 7200.0.3.0700, SAPKG10)@HMF-SAP-CRM:40001 connected

    [EventhandlerMux::HandleRegisterInterpreter] Interpreter (ZIPPER, 7200.0.3.0, SAPPH10)@HMF-SAP-CRM:40001 connected

    [EventhandlerMux::HandleRegisterInterpreter] Interpreter (BWGIS, 7200.0.3.9, SAPPH20)@HMF-SAP-CRM:40002 connected

    [EventhandlerMux::HandleRegisterInterpreter] Interpreter (CHART, 7200.0.3.0701, SAPGFW)@HMF-SAP-CRM:40002 connected

    [EventhandlerMux::HandleRegisterInterpreter] Interpreter (IMGCONV, 7200.0.3.0, SAPPH10)@HMF-SAP-CRM:40002 connected

    [EventhandlerMux::HandleRegisterInterpreter] Interpreter (RSPOCONNECTOR, 7200.0.3.1, SAPPRNT)@HMF-SAP-CRM:40002 connected

    [EventhandlerMux::HandleRegisterInterpreter] Interpreter (XMLCHART, 7200.0.3.0700, SAPKG10)@HMF-SAP-CRM:40002 connected

    [EventhandlerMux::HandleRegisterInterpreter] Interpreter (ZIPPER, 7200.0.3.0, SAPPH10)@HMF-SAP-CRM:40002 connected


    cmd.png (23.8 kB)
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    • Hi Kemal,

      As you confirm that Kernel levels are already update it is not required further.

      In your response above as you restarted IGS could re-check status and share the logs by right clicking on the failed process.

      Regards,

      Deepak Kori