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Former Member

Unexpected email notify to user for random Workitem

Hi Experts,

In my company, we have configure workflow for Appraisal System. In our situation, we have disable the Extended Notification because we don't want user to receive an email when a workitem is created for them. In contrast, there is an email sending randomly to user when the workitem is created for them.

We have check, there is no send mail task in the workflow.

The sender of the email is the user who trigger the action, and the receiver is the owner of the workitem. The subject of the email is the subject of the workitem itselt. The content is like bellow:

"Work Item in R/3 System: XXX

You have a new work item in the SAP System.
Note the following instructions.

You have just received the TYR Form for XXXXXXXXXX which needs to be reviewed and approved, in your UWL."

Is there any possibility that the email is sending out without using "Extended Notifications" and "Send Mail Task"?

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3 Answers

  • Best Answer
    Posted on Jul 23, 2014 at 08:42 AM

    Hello,

    Looking at the message, it's definitely a custom development. Look for background jobs, see if anything with program names SWN* is running, this would be extended notifications. Else look for anything that ran at the time you see in SOST.

    Regards,

    Mike

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    • Former Member

      Hi Mike,

      Thanks for your answer. I am sure the extended notification has been disable from our development system, but I have no idea what program or function that send the email out.

      Regards,

      Punleu

  • Posted on Jul 23, 2014 at 07:06 PM

    Hello,

    "Is there any possibility that the email is sending out without using "Extended Notifications" and "Send Mail Task"?"

    Yes, I have seen many sites where people have made custom programs to do what Extended Notifications does - alert users to the presence of workitems. Check in transaction SM37.

    regards

    Rick

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 25, 2014 at 03:51 AM

    Hi everyone,

    Here is some update.

    The Email title is the "Work Item Text" and the Email content is the "Work Item Description" on the custom task that run.

    Thanks,

    Punleu

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