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Former Member

ARQ: Multiple Approver Names are displayed in the same "New Work Item" Email Notification???

Hi,

I am facing problem where in, a request has multiple roles assigned. Each role has different role owner like: Role1 has ROLE1-OWNER and Role2 has ROLE2-OWNER and when the request is submitted, it goes to the manager. This triggers an email notification which has only one name like:

Dear XYZ,

Once manager approves this, this will go to role owner stage. Here the application is triggering 2 email notification for each role owner. The strange this is that, This has both the role owners' names mentioned!

For example,

Role1-Owner receives:

Dear Role1-Owner, Role2-Owner,

<Mail Body>

Role2-Owner also receives the same email:

Dear Role1-Owner, Role2-Owner,

<Mail Body>

Here both role owners are receiving the same email notification with their names mentioned in it!

Ideally, Role1-Owner should have received like:

Dear Role1-Owner,

<Mail Body>

and Role2-Owner should have received like:

Dear

Role2-Owner,

<Mail Body>

I dont have any clue why such multiple name are displayed in the notification.

Can anyone please help me?

Regards,

Faisal

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4 Answers

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    Former Member
    Jul 23, 2014 at 12:28 AM

    Can anyone please help me?

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  • Jul 23, 2014 at 06:53 AM

    Faisal,

    as I am not sure how your notification template looks like I'll share my idea on notification. I have a different set up where all role owners receive the same email. My consideration is that even from the email all the approvers know who is also involved in the process and if questions come up they can be raised to all of them. Especially when several roles are requested.

    See in my example two role owners (just as a test):

    Did you consider send one email instead of severals?

    Regards,

    Alessandro


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    Former Member
    Jul 23, 2014 at 09:28 AM

    Dear Faisal,

    we had nearly the same problem.

    Our solution was the SAP note 1626046.

    Maybe this will help here, too.

    BR

    Melanie

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    Former Member
    Jul 23, 2014 at 02:22 PM

    Hi Faisal,

    sorry I have misunderstood your question.

    We have the same problem as you (SP15).

    I've tried to implement s note 1614574,

    It does not solve the same problem as you have in our system.

    BR

    Melanie

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