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Former Member

ARQ: Risk Mitigation Mandatory and Request Forward causing problem???

Hi,

I have a scenario where in, at a certain stage, "Risk Mitigation" is made mandatory and also "Forward Request" option is available at this stage for the same approver.

What is happening is that, when this approver tries to approve the request without mitigating the risks, it gives error message and request can not be approved. This is fine and going as per the configuration.

Now the same approver is trying to forward the request to some other person for some business reasons (with "WITH RETURN" check box checked and disabled). This request is reaching to the desired recipient as expected. But the problem is that, when after providing his comments (a business requirement before mitigating risks, if need be) if he tries to approve (submit) the request, application gives the same error message that: "Request can not be submitted. Mitigate Risk XYZ"!

Due to this, request can not be submitted and sent back to main approver! I noticed that, the request still lies on the same stage and the same stage configuration is being considered for this forwardee too!

This is keeping the request hanging as this forwadee is not authorized to mitigate the risks.

Can any one please help me resolve this?

Regards,

Faisal

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    author's profile photo Former Member
    Former Member
    Posted on Jul 22, 2014 at 07:01 PM

    Hi Fazal,

    I don't see any configuration issues in here but the authorization issues at the approver where the request was forwarded (for business reasons, as mentioend by you).

    And ofcourse, if the approver doesn't have the authorizations to mitigate the risk then he will not be able to submit or to mitigate the risk. You need to provide him/her with the respective authorizations.

    Ameet

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