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SAP telephone integration with SAP CRM/Portal

Hi Experts,

We going to plan Sap telephone integration with SAP CRM/Portal,Mainly we are looking into integrating our Alcatel phone switch with SAP CRM/Portal.

So please help help me for steps for integrating and what are the pre and post steps for this.

Thanks

J Jana

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Jul 21, 2014 at 06:35 PM

    Hello Jana, below are the steps T-Code Menu Path CRMC_IC_MCM_CCPRO IMG  Customer Relationship Management  Interaction Center WebClient  Basic Function  Communication Channel  Define Communication Management Software profile CRMC_UI_PROFILE IMG  Customer Relationship Management  Interaction Center WebClient  Define Business Role CRMM_BCB_ADM SAP menu  Interaction Center  Interaction Center WebClient  Administration  Communication Management Software  Interface Setting  Maintain Communication Management Software CRMM_IC_MCM_CCADM SAP menu  Interaction Center  Interaction Center WebClient  Administration  Communication Management Software  Maintain System Setting  CRMM_IC_MCM_CCLNK SAP menu  Interaction Center  Interaction Center WebClient  Administration  Communication Management Software  Assign Profiles  SPRO IMG  Customer Relationship Management  Interaction Center WebClient  Basic Function  Communication Channel  Define Profiles for Contact Attached Data Thanks Ananda karri

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 21, 2014 at 05:57 PM

    Hello Mr Reddy

    The core pre-requisites for this configuration are:

    • Using transaction SM59 to define an RFC destination in the folder "HTTP Connections to External Server" that points to the appropriate Alcatel phone switch with instance and you have RFC Destination name
    • SAP User IDs are properly set up in Alcatel phone switch
    • Need access authorization to use T-Code: CRMM_BCB_ADM and CRMM_IC_MCM_CCADM
    • For testing the configuration, you will also need a test phone number to make inbound call
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  • author's profile photo Former Member
    Former Member
    Posted on Dec 12, 2014 at 11:33 AM

    Hi Anton,

    I am now required to do a CUCM\VGW SIP-V=BFidge integration with SAP BCM (now SAP CC). Can you supply example sof VGW config and CUCM setup?

    Regards,

    Mark Cummings

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