GRC Escalation request is Hold

[Former Member]

Hi,

I have configured the Workflows with escalations,

the problem is that when hold the request, still running the time of escalation.

How I can set so that the scaling is not executed while an application is hold?

My sistem es GRC AC SP 15.

Regards.

[surya_appala]

Hello Cristian,

I just came to know the answer for this issue. Yes, even if the request is on hold, the escalation process will not be disturbed. But if the request on hold got escalated to next level, then the approver will not be able to approve it.

Also, there is no option available to stop the clock for escalation process.

Until the request was released by initial approver no action can be taken. But GRC admin can take any action on the hold requests.

Regards,

Surya

[Former Member]

Hi Surya,

You can implement the below Note to stop escalation of requests when put on HOLD.

2136059 - UAM: Requests which are put On Hold are getting escalated

Regards,

Manju

[surya_appala]

Hello Cristian,

Any news on this question ?

Is the request on hold still running time for escalation ? Thanks for your answer.

Regards,

Surya