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Want to enable "click-to-call" functionality in SAP B1

It is my understanding that the SAP B1 client integrates with the microsoft automatic dialer application that is built into windows to enable click-to-call type functionality. I am having trouble finding documentation on this feature and how to enable/configure it. I'm also not a PBX admin and I'm not sure how I then go about setting up the microsoft auto dialer application to communicate with the phone system so that it can initiate the call. I'm guessing it would use the SIP protocol however my preliminary reading seems to indicate that the auto dialer program only uses TAPI. So I would then need a SIP to TAPI bridge application?

Has anybody done this type of integration before and can point me in the right direction?

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  • Best Answer
    Posted on Jul 21, 2014 at 12:52 AM

    Hi,

    Please refer this thread:

    http://scn.sap.com/thread/2062448

    Thanks & Regards,

    Nagarajan

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    • Former Member

      Nagarajan,

      Thanks for the reply. I actually came across that same thread in my searching and I would like to add that in my testing CTRL+TAB was not the correct button sequence to invoke the Microsoft auto-dialer from within the SAP client. I am doing this on SAP B1 9.0 PL11 with the client running on Windows 7 64-bit. When hovering over the field that contains the phone number that I wanted to dial I actually had to press CTRL then DOUBLE-CLICK in the field.

      Now I've got the method to launch the auto-dialer but still not sure how to get the dialer to talk to a phone system. Microsoft's documentation on the auto-dialer is almost as non-existent as SAP's documentation on how to make the client work with it. I think the dialer works with the TAPI protocol but I'm really just not familiar phone systems.

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