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Former Member
Jul 15, 2014 at 03:30 PM

IS-Media/CA: Customer discount - refund



We have business issue as below in SAP IS- Media contract accounts and receivables.

Business Issue:

We have payment method "P". Customer who has payment method "P" will get discount.

Business unknowingly removed payment method "P" and processed orders therefore discount is not been given. This is happened only for certain period (1 month). Later business found and they changed to payment method to "P" and now customer is giving with discount.

Now business would like to give credit to the customer to the extent of the discount amount that has not given during that particular period.

- We can't give credit memo in our case since the discount amount is very small amount.

Please advice how to proceed to credit the customer to the extent of that of discount amount.

Thanks in advance and timely help would be appreciable.