GRC 10 EAM authentication error while login to firefighter

[Former Member]

Hi, User raised EAM access request and it is approved in all the stages. When he is trying to login to use EAM, it is giving logon option and asking to enter return code and when he continue after giving return code,it is showing authentication page to enter ID and Password. But it is not jumping in to respective ECC system. We have done password reset to FF ID also and still not working. It was worked fine till yesterday and we have this issue now. Please check and suggest.. Thanks & Regards, Koteswara Rao.

[former_member204479 · Accepted solution]

Hi Koteswara,

Along with the authorization checks that are mentioned by Alessandro, can you also check that the RFC connections are trusted? We had this issue earlier and found it was due to the fact that the RFC connection was not trusted.

Thanks

Sammukh

[Former Member · Accepted solution]

Hi, Issue is resolved. Issue is with RFC user authorization.Some one changed authorization which are under S_USER_GRP(activity and user group) Thanks & Regards, Koteswara Rao.

[alessandr0]

Did you check note 1944417 regarding the missing authorization to change the password? As the password gets changed either by the RFC user or the firefighter, the authorization must be given properly.

Regards,

Alessandro

[Former Member]

not sure if this note applies to your SP level: 1886332 - GRC 10.0 EAM prompts for user/password while logging

[Former Member]

We don't have any error log in SLG1 and we are in SP11. We are able to find incorrect logins with fire fighter id in ECC.We have done password reset to FF id and tried but still it is not working.

[Former Member]

have you implemented this note ? Refer correction instructions #1324541 in note # 1886332

[Former Member]

have you tested the RFC connection ?

[Former Member]

It is already service ID and connector is working fine.

[alessandr0]

do you see anything in the SLG1 log file? how does the error message looks like? can you please share a hardcopy so that we can see a bit more.

[alessandr0]

Dear Rao,

is the FF ID defined as Service user type? Seems to be a dialog account.

Regards,

Alessandro