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Retail Execution 3.2 Failure occurred while executing user supplied code in the server

Hello,

I am having sync issues while trying to sync data between device and CRM server.

I can register the device in SUP and the app navigates to the home screen of the Rex application. When I try to perform a customer sync for example I get this error in the SUP logs.

2014-07-15 16:26:19.831 ERROR Mobilink Thread-213 [com.sybase.ml.sup.Logger] [-10225] Failure occurred while executing user supplied code in the server

I read on some other post for some other package that the issue was that the package deployed to the SUP server didnt match the application version on the device.

So I went to the SAP marketplace and downloaded the patch for SUP and Rex.

I patched the SUP server to 2.3 SP4.

I then tried deploying the patch for the Rex MBO but get the error below.

Anyone know a way around this?

Regards

Jared

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1 Answer

  • Best Answer
    Posted on Jul 25, 2014 at 08:51 AM

    Hello,

    Apply the Patch-10510 as per SAP note 1999833 to resolve this error. The patch has to be asked via OSS to component MOB-SUP-RT.

    Best Regards,
    Rajat.

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