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author's profile photo Former Member
Former Member

Confirmation exists for Service Order 3XXXXXXXXX Issue

Hi Everyone,

Lately I have been running into this issues quite constantly.

When I create a Service order everything looks fine and system runs smoothly and while I am creating the Service Confirmation doing a follow up on this Service order I come into this issue, right when I am trying to save the Service confirmation this message appears not allowing me to save.

! Confirmation exists for Service Order 3XXXXXXXXX. And when I check in the Service Order there is no Service Confirmation.

Has any of you encounter this same issue?

I would greatly appreciate your comments on this matter.

Regards.

Ezequiel Anaya

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Jul 16, 2014 at 10:12 AM

    Hi Anaya,

    It seems Service confirmation is created automatically in backend. Can you check in GUI , transaction CRMD_ORDER for service order number 3000009781, if there is any service confirmation assigned?

    Best Regards

    Ganesh Somasundaram

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  • author's profile photo Former Member
    Former Member
    Posted on Jul 18, 2014 at 05:14 PM

    Hello Anaya

    Multiple Service confirmations are allowed for a service order.

    You can debug and check whether this error message is coming from standard code. or any enhancement is causing this problem.

    regards

    naresh

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