Installation Error with SAP ERP6,EHP7, NW7.4 (IDES Export)

[former_member201326]

Hi,

I am trying to setup an IDES Server and downloaded the latest packages from market place.

Operating System: SLES 11 SP3, in SAP flavour as it is provided by Novell.

There is enough space on disks as per Note 2012989 and the Installation Guide.

This is my first Sybase SAP-Installation.

The error appears in phase "Setup Backup Server".

bsrv,log:

Building Backup Server 'SIS_BS':

Writing entry into directory services...

Directory services entry complete.

Writing RUN_SIS_BS file...

RUN_SIS_BS file complete.

Starting server...

Unable to boot server 'SIS_BS'. 

Task failed

Server 'SIS_BS' was not created.

And from sapinst_dev.log:

ERROR

2014-07-09 12:48:18.956 [CInstallerCallBackImpl.cpp:228]

CJS-00030  Assertion failed: Unable to set up backup server. Refer to trace file sapinst_dev.log for further information.

TRACE	2014-07-09 12:48:19.9 [JSExtension.hpp:141]
	JSExceptionHandler::setJSException()

Member function 'Installer.abortInstallation()' has thrown ESAPinstException. Converting to JavaScript exception EJS::Exception.

TRACE

Function setMessageIdOfExceptionMessage: modlib.jslib.caughtException

ERROR	2014-07-09 12:48:19.010
	CJSlibModule::writeError_impl()

MUT-03025  Caught ESAPinstException in module call: .

TRACE	2014-07-09 12:48:19.11 [JSExtension.hpp:1065]
	CallFunctionBase::call()

Member function 'Installer.invokeModuleCall() has thrown unknown exception. Rethrowing.

Thanks for looking and any hints welcome.

Sven

[christoph_heimann · Accepted solution]

Hi Sven,

one short question: Could it be that you tried to install the ASE with a virtual hostname?

Best regards

Christoph

[former_member201326 · Accepted solution]

Hi Christoph,

yes I did. Okay, I will try without that option.

Best

Sven

[christoph_heimann · Accepted solution]

Hi Sven,

no you can install ASE with virtual hostname. But I could happen that you have to create the hosts.allow file manually in the $SYBASE directory. The hosts.allow file controls the remote access to your backup server. Sometimes this causes an error uring the installation with SWPM.

You will find more information here:

SyBooks Online

Please create the hosts.allow file, kill the existing backup server process in the OS and press the retry button in the sapinst. Then the installation should go ahead.

Best regards

Christoph

[former_member201326 · Accepted solution]

Thank you Christoph. Have created the file and will push the button right now.

Best

Sven

[former_member201326 · Accepted solution]

Unfortunately the installation still stops at that step.

Sven

[former_member201326 · Accepted solution]

I have investigated further and found the following:

My servers environment/ explainer:

Hostname and SID: SIS

/etc/hosts

10.10.50.50

s25.domain.tld s25

10.10.50.50 sis_bs.domain.tld sis_bs

10.10.50.51 sis.domain.tld sis

/sybase/hosts.allow

sis.domain.tld +

s25.domain.tld +

sis_bs.domain.tld +

10.10.50.50 +

10.10.50.51 +

RUN_SIS_BS:

s25:/sybase/SIS/ASE-15_0/install # cat RUN_SIS_BS

#!/bin/sh

#

# Error log path:   /sybase/SIS/ASE-15_0/install/SIS_BS.log

# Maximum number of network connections:        25

# Maximum number of server connections: 20

# Multibuf executable path:     /sybase/SIS/ASE-15_0/bin/sybmultbuf

# Backup Server name:   SIS_BS

#

/sybase/SIS/ASE-15_0/bin/backupserver \

-e/sybase/SIS/ASE-15_0/install/SIS_BS.log \

-N25 \

-C20 \

-M/sybase/SIS/ASE-15_0/bin/sybmultbuf \

-SSIS_BS \

SIS_BS.log

Jul 13 14:20:32 2014: Backup Server/15.7 SP122/EBF 22779/P/Linux AMD Opteron/Enterprise Linux/ase157sp12x/4489/64-bit/OPT/Fri Apr 18 23:08:01 2014

Jul 13 14:20:32 2014: Confidential property of Sybase, Inc.

Copyright 1987, 2014

Sybase, Inc.  All rights reserved.

Unpublished rights reserved under U.S. copyright laws.

This software contains confidential and trade secret information of Sybase,

Inc.   Use,  duplication or disclosure of the software and documentation by

the  U.S.  Government  is  subject  to  restrictions set forth in a license

agreement  between  the  Government  and  Sybase,  Inc.  or  other  written

agreement  specifying  the  Government's rights to use the software and any

applicable FAR provisions, for example, FAR 52.227-19.

Sybase, Inc. One Sybase Drive, Dublin, CA 94568, USA

Logging Backup Server messages in file '/sybase/SIS/ASE-15_0/install/SIS_BS.log'

Jul 13 14:20:32 2014: Backup Server: 1.78.1.1: The interfaces file used by the backup server is '/sybase/SIS/interfaces'.

Jul 13 14:20:32 2014: Backup Server: 1.88.1.1: The hosts authentication file used by the backup server is '/sybase/SIS/hosts.allow'.

Jul 13 14:20:32 2014: Backup Server: 1.79.1.1: The backup server name is 'SIS_BS'.

Jul 13 14:20:32 2014: Backup Server: 1.70.1.1: Configuring the maximum shared memory usage to 48 MB.

Jul 13 14:20:32 2014: Backup Server: 1.69.1.2: Configuring the number of service threads to 48.

Jul 13 14:20:32 2014: Backup Server: 1.70.1.3: Configuring the maximum shared memory per stripe to 1048576 bytes.

Jul 13 14:20:32 2014: Backup Server: 2.24.2.1: The host '10.10.50.50' is not authorized to connect to this Backup Server.

Jul 13 14:20:32 2014: Backup Server: 5.40.2.1: Login host authentication has failed.

Jul 13 14:20:32 2014: Open Server Error: 16240.10.0: Net-Library routine sybnet_listen() failed in srv__start_net

Network error: status = 23 - Net-Lib protocol driver call to register a listener failed

.

Jul 13 14:20:32 2014: Open Server Server Fatal Error: 16029.20.0: Failed to start any network listeners

.

Jul 13 14:20:42 2014: Backup Server: 2.24.2.1: The host '10.10.50.50' is not authorized to connect to this Backup Server.

[christoph_heimann · Accepted solution]

Hi Sven,

sorry for my late reply. Can you please also paste the content of the interfaces file which is located in your /sybase/SIS/ directory?

Best regards

Christoph

[former_member201326 · Accepted solution]

Hello Christoph,

no need to apologize. I have changed the environment. I removed  the hostname alias and second IP from the configuration of the NICand boom - everything went fine. It seems that my hosts.alloow got ignored but I do not know the reason why. I have encountered two other , unrelated, problems.

See here 

and here

ERROR 2014-07-15 22:28:10.983

FCO-00011  The step runRADDBDIF with step key |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|onehost|0|NW_CI_Instance|ind|ind|ind|ind|ci|0|NW_CI_Instance_ABAP_Reports|ind|ind|ind|ind|abapReports|0|runRADDBDIF was executed with status ERROR ( Last error reported by the step: Unable to call function. Error message: 00024Database connection lost. Session terminated. .).

[Former Member]

Hi Sven,

Kindly check the database dump like SAP ASE 15.7.0.122 RDBMS Windows Server on x64 64bit  .

Which os you have installed ?

Regards,

Subhash Bhalekar

[former_member201326]

Hi Subhash,

the OS Suse Linux Enterprise Server 11, SP3, 64 bit in the Novell SAP-Edition.

Rgds
Sven

[former_member188958]

The most common reason for not being able to boot the backupserver is that it's assigned port is in use by some other running process.  You can use the Linux command "lsof -I" to list open ports and see if the one you have assigned to the backupserver shows up.

[former_member201326]

Might have mixed it a bit because of repeatedly trying the install but had the error from the very first time.

There is a connection to sybase backup server in the list. Anything to comment on?

lsof -l | grep sybase

sh        14263     1002    0w      REG             202,17      46717   23543809 /sybase/SIS/ASE-15_0/init/logs/sqlloc0709.001

sh        14263     1002    7r      REG             202,17      22817    8970267 /sybase/SIS/locales/locales.dat

dataserve 14264     1002  txt       REG             202,17   43026097    9044216 /sybase/SIS/ASE-15_0/bin/dataserver

dataserve 14264     1002  mem       REG             202,17    2655826    9035822 /sybase/SIS/OCS-15_0/lib3p64/libsybaseldap64.so.15.7.0.12

dataserve 14264     1002  mem       REG             202,17    2727125    9035830 /sybase/SIS/OCS-15_0/lib3p64/libsybcsi_openssl29.so

dataserve 14264     1002  mem       REG             202,17      23044    9035838 /sybase/SIS/OCS-15_0/lib3p64/libsybcsi_propertiesconfig29.so

dataserve 14264     1002  mem       REG             202,17      22238    9035834 /sybase/SIS/OCS-15_0/lib3p64/libsybcsi_profiler29.so

dataserve 14264     1002  mem       REG             202,17     417577    9035826 /sybase/SIS/OCS-15_0/lib3p64/libsybcsi_core29.so

dataserve 14264     1002    0w      REG             202,17      46717   23543809 /sybase/SIS/ASE-15_0/init/logs/sqlloc0709.001

dataserve 14264     1002    5w      REG             202,17     176019    9052233 /sybase/SIS/ASE-15_0/install/SIS.log

dataserve 14264     1002    7r      REG             202,17      22817    8970267 /sybase/SIS/locales/locales.dat

dataserve 14264     1002   18uW     REG             202,17  419430400    8921091 /sybase/SIS/sybsystem/master.dat

dataserve 14264     1002   19uW     REG             202,17  209715200    8921092 /sybase/SIS/sybsystem/sysprocs.dat

dataserve 14264     1002   20uW     REG             202,17   25165824    8921093 /sybase/SIS/sybsystem/sybsysdb.dat

dataserve 14264     1002   21uW     REG             202,17 1073741824    8921094 /sybase/SIS/sybtemp/tempdbdev.dat

sh        14370     1002    0w      REG             202,17        812   23543811 /sybase/SIS/ASE-15_0/init/logs/srvbuild0709.002

backupser 14371     1002  txt       REG             202,17    2616722    9044214 /sybase/SIS/ASE-15_0/bin/backupserver

backupser 14371     1002  mem       REG             202,17    2727125    9035830 /sybase/SIS/OCS-15_0/lib3p64/libsybcsi_openssl29.so

backupser 14371     1002  mem       REG             202,17      23044    9035838 /sybase/SIS/OCS-15_0/lib3p64/libsybcsi_propertiesconfig29.so

backupser 14371     1002  mem       REG             202,17     417577    9035826 /sybase/SIS/OCS-15_0/lib3p64/libsybcsi_core29.so

backupser 14371     1002  mem       REG             202,17      22238    9035834 /sybase/SIS/OCS-15_0/lib3p64/libsybcsi_profiler29.so

backupser 14371     1002    0w      REG             202,17        812   23543811 /sybase/SIS/ASE-15_0/init/logs/srvbuild0709.002

backupser 14371     1002    7w      REG             202,17       8369   23576578 /sybase/SIS/ASE-15_0/install/SIS_BS.log

[former_member188883]

Hi Sven,

1) Please check in /etc/services whether port 14371 is already configured for other services. IF yes, hash it out , take server reboot and restart the installation .

2) You may change the sybase backup server port using command in isql

    set backupserver

   You may type the new free port on the server and update the configuration.

   Post this check the installation process.

3) Please re-attach sapinst_dev.log file as previous attachment is corrupted.

Hope this helps.

Regards,

Deepak Kori

[former_member201326]

Hi Deepak,

I have attached the file again. Please note that I changed the extension .zip to .txt. It has been compressed with 7zip.

Thanks

Sven

sapinst_dev.txt.zip

[former_member201326]

Hi Deepak,

I checked in /etc/services and the port range 14299 - 14400 wasnt in the file.

Sven

[former_member188883]

Hi Sven,

Did you happen to look into SAP note

Note 1701787 - SYB: Problems with SAP System Installation (Sybase ASE)

Hope this helps

Regards,

Deepak Kori

[former_member201326]

Hi Deepak,

I think that this note does not apply to my installation. There seem to be some people having errors in phase "Setup Database" but this works at my installation. I stumble on the next phase, "set up backup server".

Rgds

Sven

[former_member188883]

Hi Sven,

Could you attach sapinst_dev.log

Regards,

Deepak Kori

[former_member201326]

Here we go.

Thanks

Sven

sapinst_dev.zip.txt.zip