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SAP BRIM Concept - BUAG and Provider Order EHP3

Hello Experts,

can anyone explain in how far the CRM objects business agreement (BUAG), provider order and provider contract are connected?

What is the logical difference and in how far is there a coherence between these objects?

Thank you for your support


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  • Best Answer
    Posted on Jul 13, 2014 at 12:37 PM

    Hi Vanessa,

    there's potentially a lot to add to this question and the following is for sure not complete, but hopefully helps you to get the basics:

    Provider Order and Contracts

    Provider Orders are used to capture any kind of create and change request with regard to subscription services provided to end customers. For the creation of services this can be the simple rate plan or a package comprising the delivery of hardware, installation services, activation fees and multiple rate plans reflecting different services bundled together.

    Once the customer accepts such an order during order fulfillment the system creates follow-up documents. For all items of type rate plan the system creates corresponding items in provider contracts.

    The contract is used to track the status of this services in downstream systems (billing, technical provisioning,...). It also serves as starting point for change requests and stores the time-dependent history of the contract data.

    When changes should be applied, the system copies the current contract state into a new Provider Order. It can be processed either through change processes or directly by changing field values. Again: once the customer accepts the changes captured by submitting the order, the changes are transferred back into the Provider Contract.

    In short: Provider orders tracks the change requests; the Provider Contract manages the installed base of the services.

    Business Agreement

    The business agreement is a separate object, that can be linked to Provider documents on header and item level. It's only used when you use CRM together with FI-CA (or RM-CA, depending on the industry solution you are using). In those cases the business agreement maps to the contract account object managed in ERP and allowing to group and settle the open items generate by the business transactions during the contract life time. The business agreement/contract account serves as one of the splitting criteria for invoices.
    It stores payment related data like payment terms, payment methods and dunning procedures.

    If you are not using FI-CA this data will be captured directly in the Provider documents without creating any business agreement. This mode is only available with CRM 7.0 EhP3 SP04.

    Best regards

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