IMPORTANT - SP7 bug found in call allocation

Hi All,

We just found out that there is a small bug in SP7 call allocation which causes all call allocations to fail. Hapily there is an easy workaround:

1. Navigate to
SC / System Management / Channels / Voice Channel -> "Extra Data Included When Allocating Calls"
2. Write something in to the field, for example FirstANumber
NOTE - the value is case sensitive
3. Save

Regards,
Jukka
SAP Contact Center team