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IMPORTANT - SP7 bug found in call allocation

Hi All,

We just found out that there is a small bug in SP7 call allocation which causes all call allocations to fail. Hapily there is an easy workaround:

1. Navigate to
SC / System Management / Channels / Voice Channel -> "Extra Data Included When Allocating Calls"
2. Write something in to the field, for example FirstANumber
NOTE - the value is case sensitive
3. Save

SAP Contact Center team

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2 Answers

  • Posted on Oct 07, 2014 at 09:54 AM

    Promting this to 1st page as we are getting more and more reports about this.

    For official documentation see SAP Note 2038729


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    • Hi Adele,

      good news 😊.

      I agree about the uncertainity of the note but I believe somewhere else I have seen this stated as an example.

      But it would not be the first time when SAP documentations says "...for example" and it is actually the only case, when something works...



  • Posted on Mar 24, 2015 at 06:20 PM

    Great findings guys.

    Thank you for sharing 😊!!

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