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Former Member
Jul 04, 2014 at 11:20 AM

Is there any way to check Repeat Callers in BCM ?

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Hi All,

Is there any way to check repeat caller in BCM.

Eg. If a customer is calling 3rd time in a day or 10th times in last 5 days we have to give special treatment to that customer by sending directly to Supervisor.

Please let me know how to check customer visits in BCM.