Skip to Content
Former Member
Jul 04, 2014 at 11:20 AM

Is there any way to check Repeat Callers in BCM ?


Hi All,

Is there any way to check repeat caller in BCM.

Eg. If a customer is calling 3rd time in a day or 10th times in last 5 days we have to give special treatment to that customer by sending directly to Supervisor.

Please let me know how to check customer visits in BCM.