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Former Member
Jul 04, 2014 at 06:27 AM

Action to trigger an alert in case status changed by someone else

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Hi Experts,

I have configured an action in system, wherein the alert is being triggered to the creator of the Task, in case the status of the task is set to I1005-Completed by some user who is not the creator of the task.

So for this I have configured the below condition in the action. I am checking the system status = I1005(Completed) and Created By(from CRMD_ORDERADM_H, CREATED_BY field) is not equal to %User Name%( I have taken the system field- UNAME- user Name).

But the action gets triggered also when the system user is equal to the creator(and status equal to completed) so somehow it is not checking the second condition.

Is there any other way of achieving this or am I missing something in this condition?

Could you please guide?

Regards

Aakshi Suri