Skip to Content
0
Former Member
Jul 03, 2014 at 10:15 AM

Employee responsible is not determined in partner determination- Transaction

343 Views

Hi Experts,

Partner determaination in Activity. Eg : Sold to party :1001051, Employee id : 80007 and sales employee id: 80005.

under BP Sold 1001051 has relationship employee responsible 80007 relationship is maintained.

In the org model under the Sales org postion sales employee : 80005 is assigned.

we have created a partner determination procedure with partner functions 10 as Sales employee with category employee and relationship category as Bur011 as employee responsible and partner funciton 20 as employee with the same category and relationship category.

In the PDP we hace created acccess sequnece with 10 CRM_partner_org data with the rule configured to get the sales employee.

Access sequence 20 as CRM_Partner_business partner relationship to get the employee relationship from BP.

When we create the activity the partner determination is happening and under the partners tab we find the

sales employee = 80007

Employee = 80007

Now in the partner determination access sequnce 10 is not working, system is filling up the value of employee 80007 in the sales employee feild.

we have checked the rule and simulated the rule, we are getting the correct result of the postion and the agent -user assignment as 80005. but when we create a activity it is skipping access sequence 10 and by default fills up the value from the BP relationship Employee responsible 80007(employee) to the sales employee partner function.


If we are having 2 persons as employee in BP, the partners are filled twice. for example : Sold to party :1001051, Employee id : 80007, 80006 and sales employee id: 80005.

in Partner assignment block we are getting output as, it is not takind sales employee id 80005.

sales employee = 80006

sales employee = 80007

Employee = 80006

Employee = 80007

Please help me with a clue how to fix this issue.

Regards,

Karthik