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Former Member

AFARIA 7 SP4 Hfx 8 Problem


Hi,

I have installed Afaria 7 SP4 Hfx 8 and sometimes when we reboot the server, the afaria server service does not start. The error registered on server event log is:

Faulting application name: XMSGSERVER.EXE, version: 7.0.6398.0, time stamp: 0x52782d56

Faulting module name: XSUtils.dll, version: 7.0.6398.0, time stamp: 0x52783597

Exception code: 0xc0000005

Fault offset: 0x0000d804

Faulting process id: 0xabc

Faulting application start time: 0x01cf960907a1e696

Faulting application path: E:\Program Files (x86)\Afaria\bin\XMSGSERVER.EXE

Faulting module path: E:\Program Files (x86)\Afaria\bin\XSUtils.dll

Report Id: 5f8840bd-01fc-11e4-a3c4-000c29594350

XRS4906: Service: Program 'XMSGSERVER.EXE' terminated abnormally. NT error code '0'. Afaria service not started.  EXPLANATION: Afaria process did not finish as expected.  ACTIONS: The NT Event Log or Afaria Log may contain more information.

The only way we find out to solve the issue is re-install the SP + Hfx for server component (the others components are just fine and does not stop working). Now this is not a normal behaviour, the last time we face this issue was when we were changing some RSOE configurations - we have in our configuration: "start Outbound enablers with Afaria Service". Anybody knows how to solve this issue?

Best Regards,

Mariana

CC: Former Member @Nick Mackerness

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    Former Member
    Jul 03, 2014 at 01:34 PM

    @Nick Mackerness

    Hello...

    Well I could not find the answer you wrote, but I got the email... In respond to your questions:

    Q: Are you using Microsoft SQL Server, if so which version are you running?

    A: No, I'm using SAP SQL Anywhere (formely ASA) versión 11.

    Q: Are there any other changes that were made besides installing Hot Fix 8?  I am not aware of any specific XSDataServer problems with his patch..

    A: Nop, the installation is new (not upgrade). We are installing and configuring relay also


    Q: Are there any other additional related messages at the time of the crash in the Afaria Server Message log?

    A: Nop, in fact the only thing is the services could not start...

    Best Regards,

    MC

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    • Former Member Nick Mackerness

      Hi @Nick Mackerness

      I think is a combination of two things: DEP and user account permissions. I'm monitoring the server and services to see if the problem occurs again... that is why I havent close the message 😉....

      Best Regards,

      MC