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Jul 02, 2014 at 06:19 PM

Two Folders for Records

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Hi Experts,

In SAP Contact Center 7.0 Can I have two folders for recording?

I have two groups of customer service and every group cannot listening the recordings each other.

I know that we limit this by user roles and group in Contact Center, but the customer wants the recordings in two folders to limit the acess to shared folders in Windows Server.

Best Regards

Rodrigo Lucas