on 07-02-2014 1:40 PM
Hi Workflow expert,
I am totally new and this is first assignement i got related workflow and the issue is as below
The Idoc goes into error status but notification is not received by the user. And when it goes into non error statusw notification is comming for specified user. The user is asking for why notification is not comming when idocs goes into error status.
Please guide me to resolve this, i want to know what the required setting i need to troubleshoot.
Regard's
Intekhab
Hi Intekhab,
Workflow notifications in case of different IDOC statues are miantained in trasaction WE46.
Have a look.
Regards,
Ibrahim
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Hi,
If the idoc is set up in such a way that in case of error feedback occurs using workflow.
Then probably the user is not a recipient of the workitem.
Check the workflow log to see if these workitems even exist, you can also try transaction swi2_adm1 to find workitems without agents.
Solution is then to either change the agent assignment of the task, or it could be authorization issues with the users themselves.
Kind regards, Rob Dielemans
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Hi Intekhab,
If you are working with workflows for the first time, you can follow below approach
(To add to the statements of Murali and Abdullah)
1. If you are able to track the related workflow log, Extras->Technical Data will give you the workflow template number
2. Next take this template number and open it through SWDD transaction and analyze the IDOC process setup in your system. Please goto the step where they are checking the IDOC success/failure, the next steps will have the notifications setup.
(In case you are unable to track the workflow log, try to identify the business process / workflow template related to IDOC errors/notifications in your system, your functional consultant can also help to identify the object involved-> go through the object docs to understand the process)
- For further info, please paste WF log screenshot
Hope it helps ...
~Haider~
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You should start by analyzing the workflow log. Does a workflow instance start whenever an IDOC fails? If so, do you see any errors there?
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Hi,
Its looks like the problem is with the IDOC process, correct the IDoc where it is going wrong, then the workflow will continues to send the notification mail to the user.
Regards,
MK.
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