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Jul 02, 2014 at 12:24 PM

Returning money to customers


Hi all.

Business scenario is like this:

- ACME ltd. issues an invoice to a John Doe to $100

- John Doe accidently pays $120

- After he realizes that, John $20 of his money back to his bank account. He doesnt want it to be left over for clearing the next invoice nor he wants to be payed via cash journal. He is willing to provide the bank account details.

What would be the best way of handling this situation?

One of the solutions (ill try to leave this for the last option) is creating manual payment to his bank account and then recording it via FPE1 transaction. Is there any payment run option that would go throught the contract account, select the candidates (or let me choose them), and then create a bank payment form?