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Submit database to SAP

I am using SAP Business One 8.82 PL:10. There are several problems in our database. For fixing these issued I want to submit the database to SAP. What is the procedure of submitting the database to SAP ? How much time is required for fixing the problem ?

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4 Answers

  • Jan 23, 2017 at 05:38 AM

    Hi,

    Whatever the issues faced in the database, if you are a partner then you can log an incident through the SAP launchpad via Service Market Place.

    If you are a customer, then you need to contact your partner and he would check whether the SAP Support needs to be contacted.

    Once SAP Support is contacted, then they would provide with the details to upload the database (RSP/SFTP etc) by you. It will depend on the type of issue whether how much time it is going to take to investigate and analyse the issues faced in the database.

    Hope it helps.

    Regards,

    Jitin

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  • Jan 23, 2017 at 05:35 AM

    Hi,

    First, you have raise to ticket to SAP support if you are partner. If you are customer, you have to inform your partner to fix this issue.

    Also note that, 8.82 is out of SAP maintenance. You need to upgrade to 9.2 verion

    Regards,

    Nagarajan

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  • Jan 23, 2017 at 05:56 AM

    I am planning to upgrade to 9.2. While upgrading to 9.2, is it possible that the problems of database will be fixed ? Or database will be hurdle in up gradation ?

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  • Jan 23, 2017 at 06:08 AM

    In general, most of issues are fixed in latest version. You can refer/check overview notes, 9.2 PL06, before upgrading.

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