Hi Experts,
We are currently testing an EHP7 upgrade, and we are experiencing a problem which is similar to the problem described in OSS note 1999125. The solution given in note 1999125 is to use SUM 1.0 support package 10, patch 5, but we are already using SUM 1.0 support package
10 patch 8. In our case, at phase IS_SELECT we are making the decision to upgrade the BIZRLIVE and BIZRUAI Add-ons(Third Party add-on) with a SAINT package, and the IS_SELECT.LOG file confirms that we have made that selection, but then at phase ADDON_QCALC an error message occurs which is very similar to the one shown in OSS note 1999125, as though we had asked to KEEP the current version and also mentions the vendor keys. Our intention and selection was to upgrade these Add-ons with a SAINT package. Please see the attached document for screen shots and log file information related to this issue.
I feel I have selected the same version of files during the files selection process at phase IS_SELECT with option Upgrade add-on with SAINT.
we are at QUEUE_CALC phase and at this stage can we go back to the IS_SELECT phase and change the decision? or what is the possibility to resolve the issue?
Do we need to go start over with the SUM from initial phase? please suggest.
Thanks,
Krishna