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Jul 01, 2014 at 10:28 PM

Service Request Fulfillment Checklist - Workflow step logically deleted


I'm having an issue regarding Service Request Fulfillment. I followed the instructions given on ITSM Wiki (Service Request Management Service Request Fulfillment) and even checked additional hints given on a blog post (How to Configure Checklists in SAP Solution Manager 7.1 -- Part 1).

The symptoms are:

  • No workflow tasks are shown on Solution Manager CRM UI.
  • Workflow is not triggered directly after Service Request creation, but rather after the first step is marked as completed. (I'm not sure if this is the intended behavior.)
  • Step "Get Current Step" is executed successfully (see image 1), but the succeeding step "Process Checklist Step" is always logically deleted (see image 2).

I'm running a fresh installed Solution Manager 7.1 SPS 11 and I only configured mandatory parts of SOLMAN_SETUP regarding System Preparation, Basic Configuration and ITSM.