We need your help in resolving a peculiar issue we are facing relating to Dunning:
The Dunning Activity is picking up Contract Accounts repeatedly at the same Dunning Level.
the Contract Account CA - 1 contains two open items:Document NumberDue DateDunning ProcedureDocument 101.06.2014ZADocument 205.06.2014ZA
the Dunning Procedure ZA contains 4 Dunning Levels as follows:Dunning ProcedureDunning LevelDays in ArrearZA110ZA220ZA330ZA440
While analyzing the issue we are facing, we have observed that one of the scenarios when the Contract Account is repeatedly picked at the same dunning level is the following:
The scenario mentioned above is not the only scenario when we are facing this issue of Contract Account getting picked at the same dunning level repeatedly.
The Dunning Procedure mentioned in the example has been configured as follows:
But as per the business requirement and our understanding of the behaviour of standard SAP, the Contract Account - CA - 1 which is picked at the Dunning Level 3 for the Dunning Procedure ZA on 30.06.2014, should be picked in the Dunning Activity Run only when:
the open item in the CA- 1 remains outstanding till the number of days to reach the next Dunning Level, which in this example would be reached when the outstanding item remains open for 40 days (CA - 1 would reach Dunning Level 4)
Further, As per the F1 help mentioned for the field - Dunning frequency:
The second dunning notice at dunning level 3 is prevented if you specify a dunning frequency of 10 days for dunning level 3. In that case, a dunning notice at dunning level 4 will be created ONLY on 10.07.2014, since the days in arrears for dunning level 4 have been reached.
So currently, the system is behaving in a way which is contradicting the details mentioned in F1 help.
Please advise how can we ensure that the CA - 1 is not picked up at the same Dunning Level repeatedly and confirms with the details mentioned in the F1 help.
Thanks and regards,
G. Ajit Kumar