Travel and Expense Workflow & system generated emails are not getting triggered if the Flag X against that Trip ID is set under PTRV_Head table.

We are experiencing problem where Travel and Expense workflow & System generated emails are not getting triggered if the Expense Flag is set under PTRV_HEAD Table.

It has been noticed that irrespective of Travel Request is being approved or not, Travel Desk Person has to enter Company Paid expenses using PR05.

Once the provisional/Actual entry is done using PR05 below 2 flag gets set under table PTRV_HEAD and so no workflow gets triggered till the time we remove it.

PTRV_HEAD_REQUEST

PTRV_HEAD_EXPENSE

You can help him with the route cause or if any alternative possible.