Dialog Response Time is Missing in ST03N

[Former Member]

Hi,

In one ofour SAP system the dialog response time data is missing in ST03 however other Task type such as RFC,SPOOL,AUTOABAP,AUTOCCMS,BACKGROUND etc are visible.

OS COllector job is running fine and collecting all data except DIALOG

Step for issue reproduction :

ST03n > Expert Mode > instance > under workload overview > Task Typne Name ( Here it should show the data/response time for Background,spool,update etc).

Kindly help me to know why it is missing. Screenshot for the same is attached here.

Regards,

SURYA.

[alwina_enns · Accepted solution]

Hello Surya,

if I look at the number of steps for other task types in your screenshot, then this instance does not have a high workload, nobody is working on this instance, only some batch jobs are running. Are you sure, that you should see DIALOG task type?

Please logon to this instance, execute some reports and transactions in dialog and check after a while, if you will see DIALOG task type for your actions.

regards,
Alwina

[Former Member · Accepted solution]

Hi Alwina Enns,

Thanks for the reply. Yes there will not be heavy work load on this system only a few users will be working and also we are able to see the dialog task type at some hours and the same will not appear at some hours in the same day. What will be the reason for this kindly clarify me in detail.

Regards,

SURYA.

[alwina_enns · Accepted solution]

Hello Surya,

I have just tried it out on our test system, where nothing is running and where also no dialog task type is seen in ST03. If I connect to this instance through RFC from SM51 from another instance and execute something, wait untill workload collector has run, I see only, that the number of RFC steps is higher, but still no dialog task type. If I connect directly to this instance from SAP logon and execute something, then dialog task type appears in ST03 after next workload collector run.

You can try it out on your instance.

regards,
Alwina

[alwina_enns · Accepted solution]

Hello Surya

here screenshots from my test:

ST03 for my instance before I have executed something on it, no dialog task type:

here I have connected to the instance through SM51, still no dialog task type:

and here I have connected directly through SAP Logon to this instance, now my actions on the instance are displayed as dialog task type:

If your users connect through RFC to the instance, then all their actions are RFC task type actions. As soon as a user logons directly to the instance, dialog task type will appear in ST03.

regards,
Alwina

[Former Member · Accepted solution]

Hi Alwina,

This cleared my doubt..Thanks a lot.

Regards,

SURYA.

[former_member188883]

Hi Surya,

Could you share your SAP version and patch level + SAP kernel level and patch level

Regards,

Deepak Kori

[Former Member]

Hi Deepak,

Below are the details:

SAP Version: SAP EHP 1 for SAP NetWeaver 7.0

SAP_BW: 701 SP8

OS: windows 2k3

Database: IBM DB2

[former_member188883]

Hi Surya,

Still awaiting SAP kernel details

Regards,

Deepak Kori

[Former Member]

Hi Deepak,

Kernel release 701 and Supp.Level: 137

[former_member188883]

Hi Surya,

Please update the kernel to 720 SP 401 minimum and check the results.

Hope this helps.

Regards,

Deepak Kori