complaint integration with R/3

[Former Member]

Hello,

We want to create an internal order in R/3 based on our complaint document in CRM.

2 questions :

- in R/3, SPROintegration with other SAP componentsCustomer Relationship managementSettings for Service ProcessingControlling integrationestablish controlling type, level, and scenarios, we want to create a new line for controlling type S (single -object controlling) but we have not entries available for fields 'Leading BT type' and 'CRM trans. type'. The empty table is in fact CRMC_PR_TYP_CO. Any idee how to fill this table?

- when we save a complaint in CRM, before it has to be send to R/3, we get an error message :

'An error occurred in system during account assignment

Message no. CRM_ORDER_MISC 060

Diagnosis

Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.

Transfer Log

Orgfinder: No value found for Organizational Unit BILL_ORG (Notification E CRM_OFI 002)

'

Maybe this is due to our missing customizing in R/3. Any idee about this error? The oss note 851133 did not solve the problem.

We are in CRM40SP09 with R/3 4.6C.

Thanks and Regards,

Frédéric

[Former Member]

Hello Frederic,

please i am facing the same problem "Message no. CRM_ORDER_MISC 060" "Notification E CRM_OFI 002" please tell me how did you solve it

thanks

Khaled Fahim

[Former Member]

Hi all,

My probem is slightly different. My requirement is to only create a service contract within CRM and I dont want it to be replicated in R/3. What are the kind of settings I should make in CRM to achieve this. In the Item category configurations, I have Billing relevance as "Not relevant for Billing", still I am getting this billing related error while I create a service contract. Is there any other setting I should make in CRM?

Thanks,

Divya.

[Former Member]

Hey Fred!

nr 24 already! should I be afraid?

Is the message coming from R/3 or from CRM?

Did you setup the org unit in the organizational model?

What kind of R/3 order is this? CO?

Michael.

[Former Member]

Yop Michael,

Don't worry, you will always be my GURU ;o)!

The message is coming from CRM, linked to the orgfinder. The org unit is setup in the org model, the billing units are also created.

Regards,

Frédéric

[Former Member]

/-))

Does the application log (slg1) contain any more message information?

--> looks like a CRM setup error to me..

Do you get the error when no setup is present to integrate the information to R/3?

Michael.

[Former Member]

I don't have access to the machine now.

I will have a look in slg1.

It looks like a CRM setup problem for me too.

This is not linked with R/3 integration because we had this also before the setup for R/3 integration.

Thanks,

Frédéric

[former_member205707]

Hi Fred,

I am facing an issue while doing the customization for Logistic Integration of my service order documents in CRM.

For further clearance i am making this setting thorugh the follwoing path:

CRM->Transaction->Settings for Service Process->Integration->logistics Integration->Assign Plants & Storage Location to.Service Organization Units.

while adding the plants or storage location, the system is displaying error as ORGFINDER: Possible entries help for PLANT not available from other system.

We have also checked in table CRMM_LOCMAP, where we are able to see the plant enteries.

Please give your assistance on the above.

Best Regards,

Madhup Mudiraj

[Former Member]

Hello,

First problem is solved, we can send the information for this table via CRM :

SPROCRM ransactionssettings for complaintsintegration eplicate service characteristics relevant for controlling

The second point ( error message ) is still open

thanks

Frédéric