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Former Member
Jun 23, 2014 at 02:34 PM

SAP BCM with CISCO phone system and gateway

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Hi Experts,

We currently have CISCO phone system/Gateway with CISCO IVR. We also have SAP CRM 7.2. Can SAP BCM connect well with CISCO gateway + CISCO IVR with SAP CRM? Does any of you see any call pop to voice connect synchronization issues, call drops etc? Is CISCO connector best choice or SAP BCM in this scenario? Any pointers will be very helpful.

Regards,

Praveen